Frequently Asked Questions (FAQ)
Here are answers to frequently asked questions
If you don’t see your question listed, or would like a more in-depth response, please call our office at (317) 672-1251 or e-mail us at info@apluspca.com
A Direct Service Professional is also known as a caregiver, who provides care in the client’s home.
The services a PCW may provide include dressing, bathing, grooming, toileting, feeding, mobility transferring, meal preparation, laundry, and light housekeeping.
The types of care and how many hours per day for which you qualify are determined by your Health Plan
The client’s PCW cannot be:
- A spouse
- A recipient of home health services
- The parent of a minor child
- A corporate guardian
- A step-parent
- The responsible party
Currently, A Plus Home Care works with Medical Assistance (Title XIX), and contracted waiver provider. However, as these partnerships change from time to time, it is best to call our office for confirmation. We also accept private pay.
You must be eligible for Indiana Medicaid. Please contact us or your local health agency to determine your eligibility.
If you are the patient, you must be able to make decisions regarding your care or have a Responsible Party who can make decisions for you. For example, a minor child under the age of 18 or a person not able to make his or her own decisions due to a physical or mental disability requires a designated Responsible Party.
If you do not qualify for covered services, A Plus Home Care can arrange a self-pay account. Please contact our office at (317) 672-1251 for details.
A Responsible Party is the formal designation for the person who will be making the health care decisions for the person requiring home health services. The requirements for a Responsible Party include:
Must be at least 18 years old Cannot be your DSP Must be available to the patient and the DSP and help to monitor care and be prepared to sign any documents related to home care services.
All of our DSPs, also known as Caregivers, are employees of A Plus Home Care and are bonded and insured.
Unlike some home health care agencies, we do not use outside contractors to provide our services. We use an in-house staff because doing so provides far greater quality control.
We also use our own employees as additional protection for you because we thoroughly screen our DSPs to ensure they meet our high standards.
The State of Indiana goes to great lengths to ensure the protection of all workers within the state through strict requirements and regulations. We take great precautions to protect our clients from any violations of these requirements and regulations.
In addition:
- A Plus Home Care complies with the State of Indiana’s rules and regulations, which strictly regulates the wages, hours, and working conditions of household occupations.
- A Plus Home Care provides all Indiana Worker’s Compensation insurance to cover work related injuries for caregivers in your home.
- A Plus Home Care provides unemployment insurance for our caregivers to protect our clients from being charged with back fees in the event a caregiver were to file for unemployment.
A Plus Home Care withholds and pays the employer portion of all federal, state and local taxes, as well as files all of the relevant paperwork.
The first step is to call our office at (414)-435-0565 so we can assess your needs and determine whether you are eligible for any covered services. At that time, we will also start the A Plus Match© process, which will provide your loved one with a caregiver whose skills are best suited for situation.
A Plus will help you to contact local Aging and Disability Resource (ADRC) agencies for an assessment of your needs. A Plus will also answer any questions you have and make certain you're happy with your services.
